Who we are

Nezt is operated by Savvy Intentions Unipessoal Lda, a company registered in Portugal (the “data controller”). We provide a home, building and community management app for residents, property managers/administrators, and maintenance workers. For any privacy question or to exercise your rights, contact us at support@nezt.app.

What data we collect

We collect: • Account data — full name and email address (required to create an account). • Optional profile data — phone number and WhatsApp number, added by you in settings. • Space data — the homes, buildings and communities you belong to, your unit/role, and membership status. • Content you create — posts, comments, tasks, polls, shopping lists, maintenance requests and uploaded images. • Billing data — for paid plans, your billing name and country and a reference to your payment. Card details are entered directly with our payment processor (Stripe) and are never stored on our servers. • Device & technical data — push-notification tokens, app version, device type, and basic log data needed to operate and secure the service. • Product-usage data — first-party events about how the app is used (e.g. account created, community created, invite sent) to understand and improve the product.

Legal bases for processing (GDPR Art. 6)

We rely on: • Performance of a contract — to create your account and provide the service you signed up for. • Legitimate interests — to secure the service, prevent abuse, and understand and improve the product (first-party analytics). You can object at any time. • Consent — for optional features you switch on, such as sharing your contact details with your community, or any marketing email. You can withdraw consent at any time. • Legal obligation — to keep invoicing and accounting records for paid subscriptions. ⚠ REVIEW (retention period).

How we use your data

We use your data solely to operate Nezt: • To create and manage your account and spaces. • To send you notifications about activity in your spaces. • To let other members contact you — only if you enable sharing in settings. • To process paid subscriptions and send billing receipts. • To keep the service secure and to improve it. We do not sell your data, and we do not use it for third-party advertising.

Who can see your data

Your contact details (phone, WhatsApp, email) are private by default and only visible to other members of your community if you explicitly enable sharing in settings. Your name is visible to members of any space you belong to. Posts, comments and tasks you create are visible to other members of that same space.

Payments

Paid subscriptions are processed by Stripe. When you subscribe, your card details are collected and stored by Stripe under their own privacy terms — we never receive or store your full card number. We retain a record of your subscription (plan, status, dates) and the invoices Stripe issues, as required for accounting and tax.

Third-party services (subprocessors)

We use the following providers to run Nezt: • Supabase — database and authentication (data hosted in the EU region). • Vercel — website and dashboard hosting. • Expo — delivery of push notifications to your device. • Stripe — payment processing for paid plans. • Anthropic — AI-assisted features. We do not sell your data to any third party and do not use it for advertising.

International transfers

We host your core data in the EU. Some providers listed above may process limited data outside the European Economic Area. Where that happens, transfers are protected by appropriate safeguards such as the European Commission’s Standard Contractual Clauses. ⚠ REVIEW (confirm each provider’s transfer mechanism).

Analytics

We use first-party, privacy-respecting product analytics to measure how features are used (for example how many communities are created or invites accepted) so we can improve Nezt. This data is tied to your account for product purposes but is not sold or shared for advertising, and we do not use third-party advertising trackers.

Data retention

We keep your data while your account is active. If you delete your account, your personal data is deleted within 30 days, except records we are legally required to keep (such as invoices for paid subscriptions). Content you posted may remain visible to other members in your spaces in anonymised form. ⚠ REVIEW (statutory retention periods).

Your rights

Under the GDPR you have the right to access, correct, delete, restrict or object to the processing of your data, and to data portability. To exercise any of these, contact support@nezt.app — we respond within 30 days. You also have the right to lodge a complaint with your data protection authority; in Portugal this is the CNPD (Comissão Nacional de Proteção de Dados).

Children

Nezt is not intended for children. You must be at least 16 years old to use Nezt. We do not knowingly collect data from anyone under this age; if you believe a child has provided us data, contact us and we will delete it. ⚠ REVIEW (minimum age vs. the age stated in the Terms and app-store requirements).

Changes to this policy

We may update this policy from time to time. We will notify you of significant changes in the app. The “Last updated” date below reflects the latest version.

Contact

Savvy Intentions Unipessoal Lda Portugal support@nezt.app